Questions people ask before they call
Straight answers on where we work, what a visit costs, how long a website takes and what happens when data goes missing. If your question isn't here, e-mail webmaster@inspireweb.pro or call — there's no charge for asking.
- General Questions
- IT Consulting
- Web Development
- Data Backup & Recovery
On-site across Corfu and around Piraeus, and remotely anywhere in Greece. Most software, e-mail, website and security problems can be fixed over a secure remote session without a visit at all.
Both. Home users usually need a slow computer fixed, Wi-Fi that reaches the whole house, a recovered photo library or a cleaned-up e-mail account. Businesses get the same hands-on help plus consultancy, monitored backups, websites and hosting.
Usually within a day, often within the hour for urgent problems. In July and August it can take longer. Remote support is often same-day, and a compromised mailbox is treated as urgent at any hour.
There is no fixed call-out fee and no travel charge within 30 km of Corfu or Piraeus town; beyond that it's €3.60 per km. The minimum charge for a visit is €30, whether or not the fault turns out to be fixable. Prices are shown excluding VAT.
By card or bank transfer. Fixed-price services such as a call-out visit or a data-recovery assessment can be ordered and paid for online.
Inspireweb is one person — Potis Theofilakos, working in IT since 2009 — with occasional specialist help for larger jobs. You deal with the same person from first call to finished job, and no one else has access to your data or systems.
Yes, both. Support, documentation and websites can all be delivered in either or both languages.
A look at how your business uses computers, e-mail, networks and software, followed by plain-language advice on what to fix, what to replace and what to leave alone. You get a written list of recommendations with rough costs, not a sales pitch for new hardware.
Usually yes — the smaller the business, the more one bad decision costs. A short consultation often saves money by stopping you buying equipment or subscriptions you don't need, and by catching a single point of failure before it fails.
Yes, with the practical side: what personal data you hold, where it lives, who can reach it, and the written documentation (privacy notices, records of processing, data-processing agreements) that goes with it. It is not legal advice, so for contract or liability questions you will still need a lawyer.
Yes. That typically covers internet connection (including Starlink or fixed wireless where the line is poor), Wi-Fi and cabling, computers and printers, e-mail and shared files, backups and basic security — all planned together rather than bolted on one at a time.
Only when they fit. There are no reseller commissions behind the advice, so if your existing kit is fine, that's the recommendation.
Yes. Many business clients keep a monitored backup service running and call in as needed; others prefer a regular check-up. There is no obligation to sign a long contract.
Mostly WordPress sites for small businesses, professionals and tourism: brochure sites, booking systems, e-shops with WooCommerce, and bilingual Greek/English sites using proper translations rather than an auto-translate widget.
As a guide: a simple blog or one-page site around five days, a business or consultancy site around two and a half weeks, an e-shop around a month. The biggest variable is how quickly text and photos arrive.
Yes. Hosting is quoted per site and billed annually together with the domain, on servers in a Greek datacentre, so your data stays inside the EEA. Site backups are kept for 14 days, longer on request.
Usually yes. That starts with a check of the current site, hosting and plugins, then a short list of what needs fixing. If a rebuild is cheaper than a rescue, you'll be told.
Yes — on-page SEO is part of every build, and Google and Meta advertising campaigns can be set up and managed for you with a monthly report showing what the budget produced.
It needs updates, backups and occasional attention like any software. You can take care of that yourself, or leave it with the hosting so updates and backups are handled for you.
Yes. Every site is built so you can edit pages, add posts or products and change photos without touching code, and you get a short walkthrough at handover.
Often, yes. The first step is a €20 assessment: the drive, card or phone is examined and you get a clear answer on what is recoverable and a fixed quote for the recovery. You decide before any further cost.
Stop using the device. Don't reinstall, don't run repair tools and don't keep rebooting a clicking drive — every write reduces the chance of recovery. Switch it off and get in touch.
One protects files and computers — documents, photos, accounts, whole machines. The other protects mailboxes — your e-mail, contacts and calendar, which are not covered by a normal file backup. Many businesses need both.
Not necessarily. Services like Google Workspace or Microsoft 365 keep your e-mail running but don't guarantee to recover what you (or an attacker) delete. A separate, independent backup is what lets you roll back.
A backup that is checked, not just scheduled. Every run is verified, failures are picked up and fixed, and restores are tested periodically — so when you need the backup, it actually works.
Off-site copies are kept in a Greek datacentre (MVPS, within the EEA). Only Inspireweb has access to client data — no subcontractors or recovery labs — and business clients can have a written data-processing agreement.
Daily for most businesses, weekly at minimum for home users. Backups are kept for 14 days by default; longer retention is available if you need to go back further.
